Heritage Web

Brandon Austin

Quick solutions to common issues, billing questions, and links to further support.

Help, Troubleshooting & FAQs

Steps to get your email delivered and verified.

Why Didn’t I Receive My Verification Email?

Recover your account by creating a new password.

Resetting a Forgotten Password

Ensure your browser is optimized for Heritage Web.

Clearing Cache & Browser Compatibility Tips

Understand why your account was locked and how to unlock it.

Dealing with Locked or Disabled Accounts

Quick fixes to regain access to your account

Login & Account Access Issues

First steps to diagnose a missing listing.

Why Isn’t My Listing Showing?

Verify you’ve selected the right Publications and visibility options.

Checking Your Publication & Visibility Settings

Track your listing’s review status and estimated wait time.

Where Is My Listing in the Moderation Queue?

Fix flagged issues to restore your listing’s visibility.

Resolving Content‑Policy Flags

Troubleshoot why your listings aren’t appearing

Listing Visibility & Publication Problems

Identify and resolve common payment errors.

Why Did My Payment Fail?

Step‑by‑step process to get your money back.

Requesting a Refund

How subscription adjustments affect your billing.

Understanding Prorated Charges & Plan Changes

Access and save your PDF billing documents.

Viewing & Downloading Your Invoices

Billing & Refund Questions

Self‑serve answers from our community and articles.

Using the Help Section

Choose the fastest way to get personalized support.

Live Chat vs. Email Help Desk

Share your ideas to help us improve Heritage Web.

How to Submit a Feature Request

Get prioritized assistance for critical problems.

Escalation Paths for Urgent Issues

Find further help through various channels

Additional Support Resources

Go to Heritageweb.com

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Find answers and get help from Intercom Support and Community Experts

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