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Live Chat vs. Email Help Desk

Choose the fastest way to get personalized support.

Brandon Austin avatar
Written by Brandon Austin
Updated over 2 weeks ago

Pick the channel that best suits your urgency and complexity—our chatbots and agents are ready to assist.

1. Live Chat

  • Click the blue chat icon in the bottom‑right of any page.

  • Instant answers from bots; escalate to human agents if needed.

2. Email Help Desk

  • Send detailed requests to [email protected].

  • Best for complex issues requiring attachments or account changes.

3. Response Times

  • Chat: Immediate bot response; human agent in 1–5 minutes.

  • Email: Replies within 24 hours on business days.

Visual: Chat widget screenshot with “Ask Us Anything” prompt.


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