Quick Answer
Add multiple locations to your Organization listing to show customers all the places they can find you and expand your geographic lead matching coverage. Each location you add creates its own 75-mile matching radius, significantly broadening the area from which you can receive client referrals.
Overview
Businesses with multiple locations—whether retail stores, branch offices, or franchise locations—benefit from adding each location to their Heritage Web listing. This provides a complete picture for customers looking for your nearest location and maximizes your lead matching potential across all your service areas.
Step-by-Step Instructions
Step 1: Access Your Locations
Log into your Heritage Web dashboard.
Click My Organizations in the left navigation.
Select your organization.
Click the Locations tab (third tab).
Step 2: Add Your First Location
Click Add Location +.
Fill in the complete address, phone, and hours of operation.
This becomes "Location 1."
Step 3: Add Additional Locations
Click Add Location + again.
Fill in the details for your second location.
Repeat for each additional location.
Each location is numbered sequentially (Location 1, Location 2, Location 3, etc.).
Step 4: Configure Each Location Independently
Each location has its own:
Setting | Can Be Different Per Location |
Address | ✓ Yes |
Phone Number | ✓ Yes |
Fax Number | ✓ Yes |
Hours of Operation | ✓ Yes |
Visibility Toggle | ✓ Yes |
This lets you accurately represent each location's specific details—different stores can have different hours, for example.
Step 5: Save All Changes
Review all locations for accuracy.
Click Publish Draft to submit changes.
All locations are saved and submitted together.
How Multiple Locations Affect Lead Matching
Each location creates its own 75-mile matching radius:
Example: Restaurant Chain with 3 Locations
Location | Matching Radius Covers |
Downtown Houston | Houston metro, Galveston, Beaumont area |
The Woodlands | North Houston, Conroe, Huntsville area |
Sugar Land | Southwest Houston, Katy, Richmond area |
Combined Coverage: The entire greater Houston area plus surrounding communities—far more than a single location could cover.
Overlapping circles don't cause duplicate leads. If a client is within multiple radii, you're matched once.
Important Notes
No limit on locations—add as many as you have.
Each location is independent—different hours, phone numbers, visibility settings.
Each location creates a 75-mile radius—expanding your total coverage.
Hidden locations still match—useful for privacy while maintaining lead flow.
All locations display on your public listing (unless individually hidden).
Order cannot be changed—locations display in the order created.
FAQs
Is there a limit to how many locations I can add?
No. You can add unlimited locations. Add every location where customers can find you.
Can different locations have different hours?
Yes. Each location has its own hours of operation. Set them independently to reflect each location's actual schedule.
Can I hide some locations but show others?
Yes. Each location has its own visibility toggle. You might show your main locations publicly while hiding others that still participate in lead matching.
Do multiple locations cost extra?
No. Adding multiple locations doesn't affect your subscription. Free and Sponsor listings can both have unlimited locations.
How do I remove a location?
Click the trash icon (🗑) next to the location you want to remove, then click Publish Draft to save.
Can I reorder my locations?
No. Locations display in the order they were created. If order matters, you'd need to delete and re-add them in your preferred sequence.
What if my locations are in different states?
That's fine. Each location has its own address fields. A business with locations in Texas and California would have one radius in Texas and another in California.