Requesting Custom Service Area Changes
Quick Answer
To change your lead matching radius from the default 75 miles, contact Heritage Web support at [email protected] with your preferred service area. You can request a smaller radius (25 or 50 miles), a larger radius (100 or 150 miles), or "No Limit" for national/remote services.
Step-by-Step Instructions
Step 1: Determine Your Ideal Radius
Choose the option that best fits your practice:
Radius | Request If... |
25 miles | You only serve a specific city or neighborhood |
50 miles | You serve a metro area but not the broader region |
75 miles | Default—skip this process if it works for you |
100 miles | You regularly travel or serve multiple nearby cities |
150 miles | You cover a large region or multiple metro areas |
No Limit | You serve clients nationally or remotely |
Step 2: Send Your Request
Email [email protected]
Include:
Your name and account email
The listing you want to modify (if you have multiple)
Your requested radius (e.g., "No Limit" or "50 miles")
Brief reason (e.g., "I provide remote consultations nationwide")
Example email:
Subject: Service Radius Change Request
Hi, I'd like to change my service radius to "No Limit" for my Profile listing. I'm an immigration attorney and serve clients nationwide via video consultations.
Account email: [email protected]
Thank you!
Step 3: Confirmation
Support will confirm your request (typically within 1-2 business days)
Your matching radius is updated in the system
No changes appear on your listing—this is a backend setting
Important Notes
Radius changes cannot be made in the dashboard—support must process them
Changes apply to all services on that listing
You can request different radii for different listings if you have multiple
"No Limit" is ideal for telehealth, remote consulting, immigration law, bankruptcy, and other services that don't require in-person meetings
FAQs
Is there a fee to change my radius? No. Radius adjustments are free.
How long does the change take? Typically 1-2 business days after you submit your request.
Can I change it back later? Yes. Contact support anytime to adjust your radius.
Should I request "No Limit" for all my services? Only if you genuinely serve clients regardless of location. If you still need in-person meetings for most services, keep a geographic radius to avoid irrelevant leads.
Related Articles
Understanding the 75-Mile Matching Radius
Setting Up Business Locations
How Referrals Are Matched to Your Listings