Creating Your First Listing - Step by Step
Quick Answer
To create your first listing: Sign into your Heritage Web dashboard, choose your listing type (Profile, Organization, Event, or Job), click the "+ Free [Type] Listing" button, fill in the required fields, add optional information as needed, and click "Publish Draft" to submit for approval. Free listings are approved within 2-3 business days; sponsor listings within 1 business day.
Before You Begin
Gather the following information based on your listing type:
For Profile Listing:
Your professional headshot (optional but recommended)
Professional licenses and credentials
Languages you speak
Brief bio describing your expertise
Office location and contact details
For Organization Listing:
Organization logo (REQUIRED - must have)
Business description/overview
Services offered
Business hours and location(s)
Team member languages
For Event Listing:
Event logo (REQUIRED - must have)
Event date, time, and location
Event description and agenda
Ticket pricing (if applicable)
Registration URL (if applicable)
For Job Listing:
Job description and requirements
Compensation range
Work location (remote/hybrid/in-person)
Application URL or contact method
Company logo (optional but recommended)
Step-by-Step Creation Process
Step 1: Access Your Dashboard
Navigate to your Heritage Web dashboard and sign in with your account credentials.
Step 2: Choose Your Listing Section
From the main dashboard, select the appropriate section:
Profile (if creating an individual professional listing)
Organizations (for businesses and nonprofits)
Events (for conferences and gatherings)
Jobs (for employment opportunities)
Step 3: Start Creating Your Listing
Click the "+ Free [Type] Listing" button (e.g., "+ Free Profile Listing").
What Happens: The system immediately creates a blank listing and redirects you to the edit page. Your listing now shows status "Never Published Before."
Step 4: Fill Required Fields
Complete all required fields for your listing type:
Profile Required Fields:
Name (your actual name - no business names)
Organization Required Fields:
Organization name
Overview/Description
Logo upload
Event Required Fields:
Event title
Event description
Event date/time details
Event categories
Event logo upload
Job Required Fields:
Job description
Position details (type, workplace, compensation)
Job industries
Hiring organization information
Step 5: Add Optional Information
Enhance your listing with optional sections:
Common Optional Fields:
Cover image (1800x300px recommended)
Specialties or industries (up to 10)
Languages spoken
Professional licenses
Education credentials
Social media links
Website URL
Business hours
Multiple locations
Tip: More complete listings receive better visibility and more leads.
Step 6: Add Multi-Language Content (Optional)
If you serve multiple language communities:
Scroll to the bottom of your main content section (Bio, Overview, or Description)
Click the "Add" button
Select a publication from the dropdown (shows only assigned publications after approval)
Select a language for that publication
Write your content in the selected language
Click Save to store this language version
Repeat for additional languages
Note: You'll have more publication options after your listing is approved and Heritage Web assigns relevant publications.
Step 7: Configure Contact Settings
Set how visitors can reach you:
Contact Information:
Phone numbers (can be hidden if desired)
Physical address (can be hidden)
Website URL
Message button (can be disabled)
Notification Settings:
Primary email (receives notifications)
Additional emails (1 for free, 5 for sponsor listings)
Step 8: Save Your Progress
Your listing auto-saves as you work, but you can also manually save at any time without submitting for review.
Step 9: Submit for Review
When ready, click the "Publish Draft" button to submit your listing for approval.
What Happens Next:
Status changes to "Pending Review"
Heritage Web team reviews within 1 business day (sponsors) or 2-3 business days (free)
You receive an email when approved or if corrections are needed
The Review Process
What Reviewers Check
Heritage Web verifies:
Contact information validity
Professional licenses (if provided)
Business registration (for organizations)
Appropriate content
Correct listing type usage
Image appropriateness
Common Rejection Reasons & How to Avoid Them
Issue | How to Avoid |
Business name in Profile name field | Use only your personal name for Profile listings |
Missing required logo | Upload logo for Organization and Event listings |
Wrong image type | Use personal photo for Profile, logo for Organization/Event |
Invalid license numbers | Double-check license numbers before submitting |
Contact info in description | Use designated contact fields, not description text |
If Your Listing Is Rejected
You'll receive an email with specific reasons
Log into your dashboard
Make the requested corrections
Click "Publish Draft" to resubmit
Review process restarts (same timeline)
After Approval
What Happens When Approved
Status changes to "Active"
Listing goes live on HeritageWeb.com immediately
Heritage Web assigns additional relevant publications
You begin receiving matched leads (if applicable)
Contact details visible based on free/sponsor status
Managing Your Published Listing
Making Edits:
Any edit creates a "pending" version requiring re-review
Your current approved version stays live during review
Pending version replaces live version once approved
Publication Assignment: Heritage Web assigns publications based on:
Your selected industries/specialties
Community connections you specified
Languages you listed
Your bio/description content
Timeline Summary
Action | Free Listing | Sponsor Listing |
Initial Review | 2-3 business days | 1 business day |
Rejection Corrections | 2-3 business days | 1 business day |
Edit Review | 2-3 business days | 1 business day |
Publication Assignment | Within 24 hours of approval | Within 24 hours of approval |
Tips for Success
Complete Your Profile
Fill in optional fields for better visibility
Add all languages you or your team speak
Include all relevant specialties (up to 10)
Upload professional images
Specify Community Connections
Select all authentic community affiliations
This determines which specialized publications you appear in
More publications = more visibility and leads
Write Compelling Descriptions
Be specific about your services
Include relevant keywords naturally
Keep it professional but personable
Consider cultural nuances for different communities
Set Up Your Team
Free accounts get 1 team member
Each sponsor listing adds 3 team slots
Team members can help manage listings
Content Managers can edit and submit changes
FAQs
How long before I start receiving leads? You can receive leads immediately after approval. Sponsor accounts get 24-hour priority on new leads.
Can I edit my listing while it's under review? No, you must wait for approval or rejection before making changes.
Why can't I see all publications in the dropdown? Publications are assigned after approval based on your listing information. Initially, you'll only see HeritageWeb.com.
What if I need to change my listing type? Contact support for assistance. Note that Profile listings cannot be deleted once created.
Do I need to create a Profile listing first? No, you can start with any listing type that fits your needs.
Next Steps
Review the required fields for your listing type
Gather necessary materials (images, descriptions, credentials)
Create your listing following these steps
Consider upgrading to sponsor for faster approval and better visibility
Add team members to help manage your listing