Quick Answer
Heritage Web displays your ticket tiers and pricing for informational purposes only. No payments are processed, no tickets are sold, and no registrations are managed through the platform. Visitors must use your linked Event Website to purchase tickets.
Overview
The Events Tickets section is purely informational—it helps visitors understand pricing before they leave Heritage Web to complete their purchase. Think of it as a pricing menu that directs people to your actual ticketing system.
What Events Tickets Does
What It Does | What It Doesn't Do |
Displays ticket tier names | Process payments |
Shows pricing information | Sell tickets |
Lists currency | Manage inventory |
Informs visitors of costs | Track registrations |
How Ticket Purchasing Works
Visitor finds your event on Heritage Web
They view your ticket tiers and pricing information
They click your Event Website link
They're taken to your external platform (Eventbrite, your website, etc.)
They complete purchase/registration there
Best Practices
Always Include Event Website
When using Events Tickets, always provide an Event Website link. Without it, visitors see pricing but have nowhere to purchase.
Keep Information Consistent
Match your Heritage Web ticket display to your actual platform:
Same tier names
Same prices
Same currency
Update When Prices Change
If early bird pricing ends or prices increase, update both Heritage Web and your ticketing platform to avoid confusion.
Important Notes
You handle all payment processing, refunds, and customer service through your chosen platform
Heritage Web has no access to your sales data or attendee information
No fees are charged by Heritage Web for ticket display
FAQs
Why doesn't Heritage Web sell tickets directly? We focus on discovery and promotion across community publications. Dedicated platforms like Eventbrite offer robust ticketing features, payment processing, and attendee management that event organizers need.
What if someone asks about tickets through private messages? Direct them to your Event Website link. You can also include the URL in your message reply.
Can I remove the ticket section if it's confusing? Yes. Simply don't add any ticket tiers, and the section won't display on your public listing. Mention pricing in your event description instead if needed.