Quick Answer
Add a phone number to your event venue location so attendees can call with questions about the event, get directions, or resolve day-of issues. This can be the venue's phone, an event hotline, or your organization's main number.
Overview
The phone number field appears within each venue location entry on the Locations tab. It's optional but helpful for events where attendees might need to call for directions, accessibility questions, or last-minute coordination. The number displays publicly on your event listing.
Step-by-Step Instructions
Step 1: Access Your Event Location
Log into your Heritage Web dashboard.
Click My Events in the left navigation.
Select your event.
Click the Locations tab (third tab).
Find the venue location where you want to add a phone number.
Step 2: Enter the Phone Number
Locate the Phone Number field within the location block.
Enter the phone number you want attendees to call.
Include area code for clarity.
Step 3: Save Your Changes
Click Publish Draft to submit.
Which Phone Number to Use
Option | Best For |
Event organizer's number | General event questions, registration issues |
Venue phone number | Directions, parking, accessibility questions |
Event hotline | Large events with dedicated support line |
Organization main number | Small events run by your organization |
Day-of coordinator | Time-sensitive or complex events |
Important Notes
Phone number is optional—events can run without one.
Number is always visible—no toggle to hide it.
Appears within each venue location—multi-venue events can have different numbers per venue.
Consider call volume—large events may need a dedicated line.
Include area code—attendees may be calling from outside your area.
FAQs
Is a phone number required?
No. Phone number is optional for events. Many events rely on Event Website, email, or private messages instead.
Can I have different phone numbers for different venues?
Yes. Each venue location has its own phone field. A multi-venue event could list different contact numbers for each venue.
What if I don't want phone calls?
Leave the phone field blank. Attendees can use the Event Website link, Private Messages (if enabled), or contact methods in your Event Description.
Should I use my personal cell phone?
Consider whether you want that level of direct access. For small community events it may work fine, but for larger events a dedicated line or organization number might be more appropriate.
Can I add a fax number?
Yes, there's also a fax field, though it's rarely used for events.
What format should I use?
Any standard phone format works: (555) 123-4567, 555-123-4567, or +1-555-123-4567 for international.