Requesting Additional Publications
Quick Answer
To request additional publications, use the chat bubble in your dashboard (bottom-right corner) to send a message to Heritage Web. Explain your genuine connection to the community and why you should appear on that publication. Heritage Web staff reviews requests based on authentic community ties, language capabilities, and service alignment. Approval isn't guaranteed - only genuine connections qualify. Note: The chat bubble isn't live chat; it searches the knowledge base and sends your message to support.
Overview
While Heritage Web staff initially assigns publications based on your listing information, you can request additional publications where you have legitimate connections. This guide explains how to make effective requests, what justifies additional publications, and how to maximize your chances of approval. Remember, quality matters more than quantity - authentic connections are required.
How to Request Additional Publications
Step 1: Access the Chat Bubble
Location in Dashboard:
Bottom-right corner of any dashboard page
Blue or green circular icon
Says "Help" or shows message icon
Available on all dashboard screens
Important: This is NOT live chat
Searches knowledge base first
Sends message to Heritage Web team
Response time varies (not immediate)
Usually 1-2 business days for response
Step 2: Compose Your Request
Click the Chat Bubble and Write:
Subject: Request Additional Publications Hello, I would like to request my listing be added to [Publication Name]. My connection: [Explain your genuine connection] Supporting details: [Languages, community involvement, etc.] Listing Type: [Profile/Organization/Event/Job] Listing ID: [If known] Thank you for considering this request.
Step 3: Provide Justification
What to Include:
Information | Why It Matters | Example |
Community Connection | Primary factor | "I'm Iranian-American, born in Tehran" |
Language Ability | Key qualifier | "Fluent in Farsi and English" |
Service Focus | Relevance | "50% of clients are Iranian" |
Community Involvement | Credibility | "Board member of Iranian Cultural Center" |
Professional Network | Validation | "Member of Iranian Bar Association" |
Step 4: Submit and Wait
After Sending:
Message goes to review queue
Staff evaluates authenticity
Research may be conducted
Decision communicated via email
Timeline: 2-5 business days typically
What Makes a Strong Request
Legitimate Connections
Strong Justifications:
✅ Heritage/Ethnicity
"I'm second-generation Korean-American and serve many Korean families in their native language."
✅ Language Capability
"My team includes 3 Arabic-speaking staff members who handle 40% of our client communications in Arabic."
✅ Religious Affiliation
"I'm an active member of the Muslim community and understand Islamic financial principles for my practice."
✅ Professional Focus
"I specialize in Vietnamese business formation and have helped establish 50+ Vietnamese-owned businesses."
✅ Community Service
"I provide pro bono services to the LGBTQ+ community and am certified in LGBTQ+ affirmative therapy."
Weak Justifications
Unlikely to Be Approved:
❌ Geographic Only
"There are many Chinese people in my city" (No personal connection shown)
❌ Business Development
"I want to expand into the Latino market" (No current connection or capability)
❌ Assumed Connection
"My last name sounds Italian" (No actual community ties)
❌ Future Plans
"I'm planning to learn Spanish next year" (No current capability)
Request Examples by Scenario
Scenario 1: Overlooked Heritage
Situation: You're Pakistani but only assigned to general sites
Request:
I noticed I'm not on PakistaniLawyers.com despite being Pakistani-American. I was born in Karachi, speak Urdu fluently, and am active in the Pakistani American Cultural Center. Many of my clients are from the Pakistani community. Please add me to relevant Pakistani publications.
Likely Outcome: Approved
Scenario 2: Multi-Ethnic Identity
Situation: Mixed heritage not fully represented
Request:
I'm both Korean and Black, but only appear on Korean publications. My mother is African American and I'm equally connected to the Black community. I serve both communities and would like to be on BlackDoctors.com as well. I'm a member of both the Korean Medical Association and National Medical Association.
Likely Outcome: Approved
Scenario 3: Religious Addition
Situation: Religious affiliation not initially included
Request:
Please add me to ChristianTherapists.com. I'm a practicing Christian and incorporate faith-based counseling when requested. I'm certified in pastoral counseling and work with many church referrals. My practice philosophy aligns with Christian values.
Likely Outcome: Approved if credentials verify
Scenario 4: Language-Based Request
Situation: Team member speaks additional language
Request:
We recently hired a full-time Vietnamese-speaking therapist. Please add our clinic to VietnameseTherapists.com. She handles all Vietnamese-speaking clients and we're actively serving the Vietnamese community in Orange County.
Likely Outcome: Approved with verification
Scenario 5: Specialty Service
Situation: Specific expertise not recognized
Request:
I specialize in LGBTQ+ family law and have handled over 100 same-sex adoptions. I'm certified in LGBTQ+ cultural competency and am the legal advisor for our local Pride organization. Please add me to LGBTQAttorneys.com.
Likely Outcome: Approved
Understanding Review Criteria
What Reviewers Check
Verification Process:
Criteria | How Verified | Weight |
Current Listing Content | Bio/description review | High |
Languages Listed | Profile examination | High |
Community Connections Field | Already specified? | High |
Professional Associations | Membership verification | Medium |
Service History | Client base indicated | Medium |
Geographic Relevance | Location appropriate | Low |
Red Flags That Prevent Approval
Issues That Cause Denial:
❌ No Genuine Connection
Can't speak the language
No community involvement
No relevant experience
Pure business development
❌ Contradictions
Request conflicts with profile
Claims not supported by listing
Inconsistent information
❌ Over-Reaching
Requesting many unrelated publications
Thin connections claimed
Gaming the system attempt
Strategic Publication Requests
Prioritizing Your Requests
Request Order Strategy:
Strongest Connections First
Clear heritage/ethnicity
Native languages
Active community involvement
Professional Connections Second
Specialty aligned publications
Industry-specific sites
Service-focused directories
Growing Connections Last
New team languages
Developing specialties
Expanding service areas
Timing Your Requests
Best Times to Request:
Timing | Reason | Success Rate |
After Profile Update | Fresh information supports request | Higher |
With New Team Member | Legitimate capability addition | Higher |
After Certification | New qualification earned | Higher |
Annual Review | Regular expansion check | Medium |
At Initial Creation | Should be automatic | Lower |
Batch vs. Individual Requests
Single Request Approach:
"Please add me to KoreanDoctors.com because..." [Detailed justification]
Batch Request Approach:
"I have connections to several communities not currently assigned: 1. Korean community - [justification] 2. Christian community - [justification] 3. Women's professional network - [justification] Please consider adding me to relevant publications for these."
Recommendation: Batch related requests, separate unrelated ones
Following Up on Requests
Typical Response Times
Expected Timeline:
Day 1: Request submitted
Day 1-2: Initial review
Day 2-4: Verification if needed
Day 3-5: Decision communicated
Day 5-7: Implementation if approved
If No Response Received
After 5 Business Days:
Send Follow-Up via Chat
"Following up on publication request from [date]. Haven't received response yet. Please advise on status."
Email Support Directly
To: [email protected] Subject: Publication Request Follow-Up - [Your Name]
If Request Denied
Possible Reasons:
Insufficient connection demonstrated
Verification failed
Contradictory information
Policy limitations
Next Steps:
Understand the reason
Address any issues
Strengthen connections
Re-request later if appropriate
What Not to Do
Common Mistakes
❌ Don't Exaggerate Connections
Bad: "I can serve any community" Good: "I serve the Korean community in Korean"
❌ Don't Request Without Justification
Bad: "Add me to all Spanish publications" Good: "Add me to LosAbogados.com because [specific reasons]"
❌ Don't Claim False Heritage
Bad: "I identify with Iranian culture" (if no real connection) Good: "My spouse is Iranian and I speak conversational Farsi"
❌ Don't Overwhelm with Requests
Bad: 20 unrelated publication requests at once Good: 3-5 related publications with solid justification
Special Situations
New Language Capability
When Team Adds Language:
Update listing with new language
Submit for review
After approval, request publications
Reference the new capability
Example:
"We've updated our listing to include Mandarin (approved on [date]). Please add us to relevant Chinese-language publications to serve this community."
Community Partnership
New Community Involvement:
"We've partnered with the Vietnamese American Chamber of Commerce to provide services to their members. Documentation attached. Please add us to Vietnamese business publications."
Specialty Certification
New Qualification:
"I recently completed LGBTQ+ cultural competency certification (certificate attached). Please add me to LGBTQTherapists.com to serve this community."
Managing Expectations
Success Rates
Approval Likelihood:
Connection Type | Approval Rate | Typical Timeline |
Clear heritage match | 90%+ | 2-3 days |
Language capability | 85%+ | 3-4 days |
Professional specialty | 75%+ | 3-5 days |
Community involvement | 70%+ | 4-5 days |
Geographic only | <30% | Often denied |
Reasonable Expectations
Typical Professional:
3-7 publications initially
1-3 additions approved on request
10-15 maximum for highly connected
Highly Connected Professional:
8-15 publications initially
3-5 additions possible
20+ for exceptional cases
Best Practices
Do's
✅ Provide specific justification
✅ Include supporting evidence
✅ Update listing first
✅ Be honest about connections
✅ Request related publications together
✅ Follow up politely if needed
✅ Accept decisions gracefully
Don'ts
❌ Don't exaggerate capabilities
❌ Don't request without merit
❌ Don't argue with denials immediately
❌ Don't create false connections
❌ Don't overwhelm with requests
❌ Don't expect immediate response
FAQs
How many publications can I request at once? Best to limit to 3-5 related publications per request for highest success rate.
Can I request removal from publications? Yes, use same process but explain why you want removal.
Do sponsors get more publications approved? No, sponsor status doesn't affect publication assignments, only visibility within them.
What if my heritage isn't listed? Request it with explanation - Heritage Web may have the publication or can consider creating one.
Can I appeal a denied request? Yes, provide additional information or clarification through the same channel.
How often can I request new publications? No strict limit, but space requests reasonably - every few months unless significant changes.
Next Steps
Review your current publication assignments
Identify genuine connections not represented
Gather supporting documentation
Draft clear, justified requests
Submit via dashboard chat bubble
Track requests and responses
Update listing to support future requests