Why Can't I Delete My Profile Listing?
Quick Answer
Profile listings cannot be deleted once created - this is a permanent system design to maintain data integrity and prevent abuse. You can pause your Profile to hide it from public view, but it remains part of your account. If you need to stop using Heritage Web entirely, contact support to delete your entire account, but individual Profile removal isn't possible.
Why This Restriction Exists
Heritage Web implements this policy for several important reasons:
Data Integrity
Maintains historical records for lead tracking
Preserves connection to past client interactions
Ensures continuity of service history
Protects review and feedback systems
Preventing System Abuse
Stops repeated creation/deletion cycles
Prevents gaming of new user benefits
Maintains accurate professional histories
Protects against fraudulent behavior
Business Continuity
Keeps professional identity consistent
Maintains SEO value built over time
Preserves publication assignments
Protects established client relationships
Your Options for Managing Your Profile
Option 1: Pause Your Profile (Recommended)
How to Pause:
Step 1: Access Your Profile Settings
Log into your dashboard
Navigate to your Profile listing
Click "Edit" or "Manage"
Step 2: Find the Pause Option
Look for "Listing Status" section
Click "Pause Listing" button
Confirm your choice
Step 3: Understand the Effects
What Happens When Paused:
Profile becomes invisible on all publications
No new leads are matched to you
Existing leads remain accessible
Can reactivate anytime
No data is lost
What Remains Active:
Your dashboard access
Past lead history
Team member access
Account settings
Other listing types (Organization, Event, Job)
Option 2: Hide Contact Information
Keep your profile visible but limit contact:
Remove Phone Numbers
Delete from contact fields
Visitors can't call directly
Hide Physical Address
Remove location details
Maintains privacy
Disable Message Button
Turns off platform messaging
Reduces inquiries significantly
Remove Website
Eliminates direct traffic
Reduces contact options
Option 3: Minimize Your Profile
Create a minimal presence:
Keep Only Required Field
Just your name remains
Remove all optional content
Remove All Specialties
Stops lead matching
Reduces visibility
Hide from Publications
Request removal from community sites
Remain only on HeritageWeb.com
Option 4: Full Account Deletion
Last Resort - Delete Entire Account:
Requirements:
Must contact [email protected]
Cannot self-service delete
Removes ALL listings (Profile, Organizations, Events, Jobs)
Permanent and irreversible
Process:
Email support requesting account deletion
Verify account ownership
Confirm understanding of consequences
Support processes deletion
All data permanently removed
Understanding the One-Profile Limit
Why Only One Profile?
System Design:
Represents individual professional identity
Prevents duplicate personas
Ensures lead matching accuracy
Maintains platform integrity
Benefits of Single Profile:
Higher lead priority than Organizations
Better conversion rates
Simplified management
Clear professional identity
Working Within the Limit
If You Need Multiple Presences:
Use your Profile for individual services
Create Organization listings for businesses
Unlimited Organization listings allowed
Each serves different purpose
Example Scenarios:
Situation | Solution |
Solo practice + Partnership | Profile for solo, Organization for partnership |
Multiple businesses | One Profile, multiple Organizations |
Career change | Update existing Profile, don't create new |
Different services | Use multiple specialties on single Profile |
Common Scenarios and Solutions
"I Created the Wrong Type of Listing"
Problem: Created Profile instead of Organization Solution:
Pause the Profile listing
Create correct Organization listing
Use Organization for business representation
Profile remains but hidden
"I Want to Start Fresh"
Problem: Want to reset and begin again Solution:
Edit existing Profile with updates
Any changes trigger fresh review
Updates go live after approval
Maintains your history and SEO value
"I'm Closing My Practice"
Problem: Retiring or leaving profession Solution:
Pause Profile immediately
Removes from public view
Preserves option to return
Or request full account deletion
"I Made Mistakes in My Profile"
Problem: Wrong information entered Solution:
Edit Profile with corrections
Submit for re-review
Current version stays live during review
Corrected version replaces after approval
"I Changed My Name"
Problem: Legal name change (marriage, etc.) Solution:
Update name in Profile
Provide documentation if requested
Goes through review process
New name appears after approval
The Hidden Benefits of Permanent Profiles
SEO Value Accumulation
Search rankings build over time
Age of listing improves authority
Backlinks accumulate value
Deletion would lose all SEO benefit
Historical Lead Access
Past leads remain accessible
Client history preserved
Can reference previous interactions
Valuable for long-term relationships
Reputation Preservation
Future reviews/ratings system
Professional history maintained
Credibility from longevity
Trust from established presence
Network Effects
Other professionals may reference you
Clients can find you again
Referral sources remain active
Community connections preserved
Frequently Misunderstood Points
"But I See a Delete Button"
Delete buttons exist for Organizations, Events, and Jobs
Never appears for Profile listings
This is intentional, not a bug
Contact support for those deletions too
"I Want Different Profile for Each Business"
Not possible or necessary
One Profile represents you individually
Create Organization listings for each business
Profile can list multiple specialties
"I'm Worried About Privacy"
Pause hides from public completely
Can remove all contact information
Control what's visible
Full deletion available via support
"What If I'm Not Licensed Anymore?"
Update license status
Profile can remain for non-licensed services
Or pause if not practicing
Expired licenses marked but not removed
FAQs
Can Heritage Web make an exception? No, this is a core system rule without exceptions. The architecture doesn't support individual Profile deletion.
What if I created a Profile by mistake? Pause it immediately to hide from view. Create the correct listing type separately.
Will this policy ever change? Unlikely, as it's fundamental to the platform architecture and data integrity.
Can I transfer my Profile to someone else? No, Profiles are permanently tied to individual identity and cannot be transferred.
What happens to my Profile if I die? Family members can contact support with documentation to have the account closed.
Can I have multiple Profiles for different states? No, but your single Profile can include licenses from multiple states.
What if someone else created a Profile in my name? Contact support immediately with identity verification to resolve ownership.
Next Steps
Decide if pausing or minimizing works for your needs
Update your Profile if information has changed
Create Organization listings for business entities
Contact support only if you need full account deletion
Consider the long-term value before requesting deletion
Use pause feature for temporary breaks