Quick Answer
Profile listings cannot be deleted—this is an intentional system design. Your Profile is permanently tied to your Heritage Web account. However, you can pause your Profile to hide it from all public view while keeping your account active. If you need to leave Heritage Web entirely, you can request full account deletion through support.
Overview
Unlike Organization, Event, and Job listings (which can be deleted), your Profile listing is a permanent part of your account. This design maintains data integrity, prevents system abuse, and preserves your professional history. The good news: you have full control over your Profile's visibility without needing to delete it.
Your Options
Option 1: Pause Your Profile (Recommended)
Pausing hides your Profile from all publications while preserving your data:
Step 1: Go to Your Publications Tab
Log into your dashboard and navigate to My Profile → Publications tab.
Step 2: Use Publishing Status Control
At the top of the Publications tab, find the Publishing Status control. Click "Pause Listing" to change your status from Active to Paused.
Step 3: Confirm the Change
Your Profile is now hidden from all publications. The status badge will show "● Paused" in coral/salmon color.
What happens when paused:
Profile is invisible on all publications
No new leads are matched to you
Your dashboard, lead history, and settings remain accessible
You can unpause anytime to restore visibility
Option 2: Hide from Specific Publications
If you want to remain visible on some publications but not others:
Go to My Profile → Publications tab
Find the publication in the table
Toggle Publish off for that specific site
Your Profile remains active elsewhere
Option 3: Minimize Your Profile
Keep a minimal presence by removing optional content:
Remove contact information (phone, address, website)
Disable Private Messages in the Messages tab
Remove Industries to stop lead matching
Keep only the required Name and Bio fields
Option 4: Delete Your Entire Account
As a last resort, you can request full account deletion:
Email [email protected] requesting account deletion
Verify your account ownership
Understand this removes ALL listings (Profile, Organizations, Events, Jobs)
Support processes the permanent deletion
Note: This is irreversible and removes all your data from Heritage Web.
Why This Policy Exists
Heritage Web maintains permanent Profiles for several reasons:
Data integrity — Preserves lead history and client interaction records
Preventing abuse — Stops repeated creation/deletion cycles to game the system
SEO value — Your Profile builds search ranking authority over time
Professional continuity — Maintains your established presence and reputation
FAQs
Can Heritage Web make an exception? No. This is a core system design without exception. Individual Profile deletion isn't technically supported.
What if I created a Profile by mistake? Pause it immediately to hide from public view, then create the correct listing type (Organization, Event, or Job) separately.
What if I'm retiring or closing my practice? Pause your Profile to remove it from public view. Your account remains available if you ever return to practice.
Can I transfer my Profile to someone else? No. Profiles are permanently tied to individual identity and cannot be transferred.
I see delete buttons for my other listings—why not Profile? Organization, Event, and Job listings can be deleted because they represent separate entities. Your Profile represents your personal professional identity, which is tied to your account.
Next Steps
Decide if pausing or minimizing meets your needs
Use the Publishing Status control in the Publications tab to pause
Contact [email protected] only if you need full account deletion