Quick Answer
Add team members from Dashboard > Account Settings > My Team. Assign them a role (View-Only, Content Manager, or Admin), and they can help manage your job listings after accepting the 72-hour invitation. Content Managers can edit job details and update postings, while View-Only members can monitor activity.
Overview
Hiring often involves multiple stakeholders—HR coordinators, department managers, and recruiters. The Teams feature lets you grant access to colleagues who can update job postings, monitor their status, and manage the listing lifecycle without needing to share login credentials.
Step-by-Step Instructions
Step 1: Access Team Settings
Log into your Heritage Web Dashboard
Navigate to Account Settings
Select My Team
Step 2: Invite a Team Member
Click Add Team Member
Enter their email address
Select their role:
View-Only: Can view job listings and their status
Content Manager: Can edit job details, update postings, manage lifecycle
Admin: Full access to all account features
Choose access duration (permanent or date-limited)
Send the invitation
Step 3: They Accept Access
Team member receives email invitation (72-hour validity)
They verify their email or create an account if new to Heritage Web
They accept the invitation from their My Access page
They can now access your job listings via the account switcher
Role Capabilities for Job Listings
Content Manager (Ideal for HR/Recruiting)
Edit all job listing fields (title, description, requirements)
Update hiring organization information
Modify workplace location and type
Change compensation details
Pause and unpause job listings
Handle rejections and resubmit after corrections
Renew expiring listings
View-Only (For Stakeholders)
View job listing status and details
Monitor listing activity
Download payment invoices
Cannot make any edits
Admin
All Content Manager capabilities
Payment method management
Full financial access
Important Notes
Job listings don't have private messaging—no inbox messages to manage
Team access applies to all listings under your account, not just jobs
Notifications for listing status go to the Notifications tab recipients, not automatically to team members
Job listings follow a 90-day lifecycle; team members can manage renewals
FAQs
Can team members renew an expiring job listing? Yes. Content Managers and Admins can renew job listings before or after expiration.
Do team members get notified when listings are approved or rejected? If they submitted the listing, they receive the status notification. Otherwise, notifications follow your Notifications tab configuration.
Can multiple team members edit the same job listing? Yes, but edits aren't collaborative in real-time. The last person to save their changes sets the current version.
What if a team member is handling jobs for multiple departments? They can access all job listings under your account. Use clear job titles to help them identify which listing belongs to which department.