Managing Rejected Listings as a Team

Quick Answer

Team members with Content Manager or Admin roles can fully handle rejected listings — viewing rejection reasons, making corrections, and resubmitting for review. They have the same authority as account owners to fix issues and get listings approved.

Overview

When listings are rejected, any team member with editing permissions can step in to resolve issues. This prevents bottlenecks and ensures quick corrections. Team members receive rejection notifications if they submitted the listing and can independently manage the entire correction process.

Step-by-Step Instructions

Identifying Rejected Listings

Step 1: Check Notifications

If the team member submitted the listing:

Receive email with rejection reasons
Email includes specific issues to fix
Link to access the listing directly

Step 2: View in Dashboard

Switch to team account (dropdown at top)
Navigate to appropriate listing section
Look for "Rejected" status
Rejection reason visible in listing details

Understanding Rejection Reasons

Common Rejection Issues:

Profile Listings:

Business name in personal name field
Wrong photo type (logo instead of personal)
Invalid or expired license numbers
Contact info in description fields

Organization Listings:

Missing required logo
Personal name as organization name
Mismatched business registration
Marketing language in name field

Event Listings:

Missing event logo
Past event date
Incomplete venue details
Missing schedule information

Job Listings:

Vague job descriptions
Missing hiring organization
Invalid compensation format
Incomplete position details

Making Corrections

Step 1: Open Rejected Listing

Click on the rejected listing
Review specific rejection reasons
Listing opens in edit mode
Previous content remains intact

Step 2: Fix Identified Issues

Based on rejection type:

For Name Field Issues:

Replace business names with personal names (Profile)
Use legal entity names (Organization)
Remove marketing language
Follow proper format

For Missing Requirements:

Upload required logos
Complete mandatory fields
Add missing information
Verify all requirements met

For License Problems:

Correct license numbers
Update expiration dates
Remove invalid licenses
Verify against databases

For Content Issues:

Remove contact info from descriptions
Eliminate inappropriate content
Clarify vague information
Meet minimum requirements

Step 3: Review Before Resubmitting

Double-check all rejection points addressed
Verify no new issues introduced
Ensure all required fields complete
Preview changes if available

Step 4: Resubmit for Review

Click "Publish Draft" or "Resubmit"
Listing returns to "Pending Review"
Review process restarts
Same timelines apply (1-3 days)

Team Coordination

Communication Best Practices:

Notify team when handling rejections
Document what was corrected
Share common rejection patterns
Create internal guidelines

Preventing Duplicate Efforts:

Check if someone's already working on it
Use internal communication channels
Assign specific people to handle rejections
Update team on resubmission

Learning from Rejections:

Track common rejection reasons
Update internal training
Create pre-submission checklists
Share lessons learned

Important Notes

Full authority — Team members can fix any rejection issue
No owner approval needed — Team members can resubmit independently
Same review timeline — Resubmissions don't get expedited
Multiple attempts allowed — Can resubmit if rejected again
History not visible — System doesn't show previous rejection reasons

Handling Complex Rejections

When to Escalate:

Unclear rejection reasons
Technical verification issues
Disputed decisions
Need for documentation

Getting Support:

Contact [email protected]
Include listing ID and rejection details
CC account owner if needed
Request clarification or review

Multiple Rejections:

If rejected repeatedly:

Review all previous issues
Consider broader problems
Seek support guidance
May need account owner involvement

FAQs

Q: Can View-Only team members fix rejected listings? A: No. Only Content Managers and Admins can edit and resubmit listings. View-Only members can see the rejection but cannot make changes.

Q: Will fixing one issue cause the listing to be reviewed for other problems? A: Yes. Each submission gets a complete review. Fix all potential issues to avoid multiple rejections.

Q: How many times can we resubmit a rejected listing? A: There's no limit on resubmissions. However, repeated rejections may trigger additional scrutiny or support intervention.

Q: Can team members see why a listing was rejected previously? A: Only the current rejection reason is visible. The system doesn't maintain rejection history in the user interface.

Q: What if we disagree with the rejection reason? A: Contact support with your concerns. Sometimes rejections can be clarified or reconsidered, especially for edge cases.