After receiving a rejection, fix only the specific issues mentioned in your rejection email, then click "Publish Draft" to resubmit. The same review timeline applies (1 business day for sponsors, 2-3 days for free listings). With a 95% approval rate after first corrections, most listings are approved on resubmission. Don't create a new listing or make additional changes - just fix what was mentioned and resubmit the same listing.

Rejection isn't the end - it's a quality control step that ensures all listings meet Heritage Web standards. About 15-20% of initial submissions are rejected, but nearly all are approved after corrections. This guide walks you through the resubmission process, from understanding your rejection email to getting approved quickly on your next attempt.

Every rejection email contains specific information to help you succeed:

What to Look For:

Single Issue Rejections (70%):

Multiple Issue Rejections (30%):

Login and Navigate:

What You'll See:

Before Making Changes:

Create a Checklist:

Fix ONLY What Was Mentioned:

✅ Do:

❌ Don't:

Help Reviewers with a Note:

Where to Add:

The Resubmission:

Profile Name Rejection:

❌ Before (Rejected):

✅ After (Corrected):

Organization Logo Missing:

Quick Fix:

If You Don't Have a Logo:

Invalid License Number:

Steps to Fix:

Example Corrections:

Removing Contact Info from Descriptions:

❌ Before:

✅ After:

Wrong Image Type:

Poor Quality Image:

Same as Original Submissions:

Resubmission Statistics:

Timeline Example:

Problem: You fix the mentioned issue but also "improve" other sections.

Why It's Bad:

Solution: Fix ONLY what was mentioned.

Problem: Instead of fixing, you create a brand new listing.

Why It's Bad:

Solution: Always edit and resubmit the same listing.

Problem: Emailing support to dispute instead of making corrections.

Why It's Bad:

Solution: Make corrections first, then discuss if needed.

Problem: Fixing some issues but not all mentioned.

Why It's Bad:

Solution: Use checklist to ensure all issues addressed.

Second Rejection Reasons:

When to Contact Support:

How to Contact:

Heritage Web May:

If License Won't Verify:

If Business Can't Be Verified:

Provide Proof:

Email to: [email protected] with documents

Cannot Change Types:

If Wrong Type Selected:

Example Note: "This replaces rejected Profile listing #12345. Creating Organization listing as advised."

Track Your Issues:

Based on Your Rejection:

Before Any Submission:

✅ Fix issues same day if possible
✅ Follow instructions exactly
✅ Keep corrections simple
✅ Note what you fixed
✅ Review before resubmitting
✅ Be patient with timeline

❌ Don't make extra changes
❌ Don't create new listing
❌ Don't skip any mentioned issues
❌ Don't argue before fixing
❌ Don't rush corrections
❌ Don't submit incomplete fixes

You'll Receive:

How many times can I resubmit? Unlimited. Keep fixing and resubmitting until approved.

Will multiple rejections hurt my account? No, rejections don't affect account standing.

Can I speed up re-review? Only by being a sponsor (1 day vs. 2-3 days).

What if I disagree with the rejection? Fix first, then discuss with support if you still disagree.

Should I explain my corrections? Yes, a brief note helps reviewers and speeds approval.

Can someone help me fix issues? Team members with appropriate permissions can help. Support can guide but not make changes.