Understanding Your 3 Monthly Accesses
Quick Answer
Free users with approved listings receive 3 pro bono lead accesses per month. Each time you click "I'll Take It" to view a client's contact information, it uses one access. Your remaining accesses display at the top of the Pro Bono Dashboard, and unused accesses don't roll over to the next month.
Overview
The free tier of Heritage Web's Pro Bono Program uses a "browse freely, pay to connect" model. You can view unlimited pro bono opportunities, but accessing contact information to actually help clients is limited to 3 per month for free users, encouraging strategic case selection while maintaining program sustainability.
How Monthly Accesses Work
The Access System
Action | Uses Access? | What You See |
Browsing opportunities | No | Case description, location, date |
Viewing case details | No | Full case information (except contact) |
Clicking "I'll Take It" | Yes (1 access) | Client name, email, phone |
Reviewing accepted cases | No | Full details of cases you've taken |
Hiding opportunities | No | Moves to Hidden tab |
Access Counter Display
Your Pro Bono Dashboard header shows:
Green (3 or 2 remaining): "2 of 3 accesses remaining this month"
Yellow (1 remaining): "β οΈ 1 of 3 accesses remaining"
Red (0 remaining): "β You've used all free accesses"
Step-by-Step Instructions
Step 1: Check Your Current Access Count
Open your Pro Bono Dashboard and look at the header. The access counter appears prominently below the "Make a difference with Pro Bono Work" message.
Step 2: Browse Available Opportunities
Review all opportunities in the "New" tab without using accesses:
Read full descriptions
Check locations and requirements
Assess your ability to help
No limit on browsing
Step 3: Strategic Selection
Before clicking "I'll Take It," consider:
Your expertise match with the case
Geographic feasibility
Time commitment required
Remaining accesses this month
Days left in current month
Step 4: Confirmation Before Using Access
When you click "I'll Take It," a confirmation popup appears:
Shows the lead title
Confirms you're using 1 of 3 monthly accesses
Displays remaining accesses after this one
Requires confirmation to proceed
Step 5: After Using an Access
Once confirmed:
Full contact information displays immediately
Case moves to your "Accepted" tab
Access counter decreases by one
You can't undo this action
Important Notes
No Rollover: Unused accesses expire at month end
No Refunds: Used accesses can't be recovered
Strategic Use: Plan your 3 accesses carefully
Immediate Effect: Access used instantly upon confirmation
Account-Wide: Accesses apply to all pro bono opportunities
FAQs
Q: What happens if I accidentally click "I'll Take It"? A: You'll see a confirmation popup before the access is used. If you confirm and use the access accidentally, it cannot be refunded.
Q: Can I buy additional accesses beyond my 3 monthly? A: No, but you can upgrade to sponsor status ($24/month) for unlimited accesses. There's no option to purchase individual additional accesses.
Q: Do my unused accesses accumulate month to month? A: No. All unused accesses expire when the month resets on the 1st. Use them or lose them.
Q: Can I see how many accesses I've used this month? A: Yes, the counter shows both remaining and used accesses (e.g., "1 of 3 accesses remaining" means you've used 2).
Q: If I upgrade to sponsor mid-month, what happens to my used accesses? A: Once you upgrade, you immediately get unlimited access. The 3-access limit no longer applies for the rest of your sponsor period.
Next Steps
Review all available opportunities before selecting
Prioritize cases matching your expertise
Consider upgrading to sponsor for unlimited access
Track which types of cases you accept
Plan your monthly pro bono strategy
Related Articles
When Your Monthly Accesses Reset
Free User vs. Sponsor Pro Bono Access
Pro Bono Program Overview
Upgrading to Sponsor Status