Manage Affiliate Email Notifications

Control which email notifications you receive about your affiliate activity, commissions, and program updates.

Quick Answer

Manage your affiliate email notifications through the Affiliate Portal at affiliate.heritageweb.com under Account Settings > Notifications. You can customize alerts for new referrals, commission earnings, payment confirmations, and program updates.

Types of Notifications

Commission Alerts

New Commission Earned: When a referred customer makes a purchase
Commission Approved: When commission clears the 60-day review period
Commission Adjustments: Refunds or modifications to your earnings

Payment Notifications

Payment Processed: Confirmation when payouts are sent
Payment Method Issues: Alerts about failed payments or required updates
Minimum Threshold Reached: When you're eligible for payout

Account Activity

New Referral Signup: When someone creates an account using your link
Expiring Commissions: Reminders at 30, 60, and 90 days before unclaimed commissions expire
Monthly Summary: Overview of your performance and earnings

Program Updates

Feature Announcements: New tools and capabilities
Policy Changes: Important program modifications (30-day notice)
Marketing Resources: New promotional materials available

How to Customize Notifications

Step 1: Access Notification Settings

Log into affiliate.heritageweb.com and navigate to Account Settings > Notifications

Step 2: Review Notification Categories

See all available notification types organized by category

Step 3: Toggle Preferences

Use the on/off switches to enable or disable specific notifications

Step 4: Set Frequency (Where Available)

Some notifications offer options like:

Instant
Daily digest
Weekly summary

Step 5: Save Changes

Click "Save Preferences" to apply your settings

Important Notes

Critical Notifications: Some notifications (like payment confirmations and policy changes) cannot be disabled
Email Delivery: All notifications go to your registered Affiliate Portal email address
Separate from Heritage Web: These settings don't affect your Heritage Web Dashboard notifications
Expiration Warnings: We strongly recommend keeping commission expiration alerts enabled to avoid losing earnings

FAQs

Can I disable all email notifications? No. Critical notifications about payments, policy changes, and commission expirations cannot be disabled for compliance and security reasons.

How quickly do commission notifications arrive? Commission notifications typically arrive within 5-10 minutes of a customer purchase.

Can I get SMS notifications instead? Currently, the Affiliate Program only supports email notifications. SMS is not available for affiliate alerts.

Why am I not receiving notifications I've enabled? Check your spam folder and ensure [email protected] is added to your safe sender list. Verify your email address is current in your account settings.