Quick Answer
Go to partners.heritageweb.com → Click "Log in" → Click "Forgot your password?" → Enter your email → Check inbox for reset link → Create new password with required criteria.
Overview
Reset your Partner Portal password when you've forgotten it or need to update it for security. The reset process sends a secure link to your registered email address. This password is separate from your Heritage Web Dashboard password at dashboard.heritageweb.com.
Step-by-Step Instructions
Step 1: Navigate to Password Reset
Go to partners.heritageweb.com in your browser. Click "Log in" if you see the main page. Look for "Forgot your password?" link below the password field. Click this link to start the reset process.
Step 2: Submit Reset Request
Enter your Partner Portal email address in the field. This must be the email registered to your partner account. Click "Send Reset Link" or "Submit" button. You'll see confirmation that reset instructions were sent.
Step 3: Check Your Email
Open your email inbox within 5-10 minutes. Look for email from [email protected] or Heritage Web Partner Program. Check spam/junk folder if not in inbox. The reset link expires after 24 hours.
Step 4: Create New Password
Click the secure reset link in the email. Enter your new password meeting these requirements:
Minimum 8 characters length
At least one uppercase letter
At least one lowercase letter
At least one number
Confirm your password by typing it again. Click "Reset Password" to save changes.
Step 5: Log In With New Password
Return to partners.heritageweb.com login page. Enter your email and new password. Click "Login" to access your Partner Portal. Consider saving password in a password manager.
FAQs
What if I don't receive the reset email? Check spam folder, verify you're using the correct email address, and ensure [email protected] isn't blocked. Contact [email protected] if issues persist.
Can I use my Heritage Web Dashboard password? Yes, but we recommend different passwords for security. Each system has independent password management.
How often can I reset my password? No limit on resets, but multiple requests within minutes may trigger security delays. Wait 30 minutes between attempts if needed.