Need assistance? Heritage Web offers multiple support channels so you can get help the way you prefer.
1. In‑App Chat Widget
Click the light blue chat icon in the bottom‑right corner (before or after login).
Search our Knowledge Base or click Contact Support to start a live conversation.
2. Contact Support Link
In Account Settings → Help and Support, click Contact Support to open the chat box or send a message.
3. Email Support
Send details of your issue to [email protected]—we typically reply within 24 hours.
4. Browse Help Articles
From the chat widget or at [help.heritageweb.com], search keywords to find step‑by‑step guides.
See also
Troubleshooting Login Problems
Using “My Team” for Collaboration