Can’t get into your Heritage Web account? Follow these simple steps to resolve the most frequent login hiccups and regain access in minutes.
1. Verify Your Credentials
Double‑check your email address for typos or extra spaces.
Ensure caps lock is off—passwords are case‑sensitive.
Try past passwords if you recently changed yours.
2. Reset Your Password
Click Forgot Password on any login page.
Enter the email linked to your account.
Follow the link in the reset email to choose a new password.
Tip: Use a mix of letters, numbers, and symbols for strength.
Visual: “Forgot Password” link on the login form.
3. Confirm Your Email & Verification
** didn’t receive the verification email?**
Check your spam/junk folder.
Add @heritageweb.com to your safe‑senders list.
If needed, resend it from Account Settings → Email Verification.
4. Clear Browser Cache & Cookies
Old data can block new logins.
In your browser settings, clear cache and cookies, then restart the browser.
5. Try Incognito or Another Browser
Browser extensions can interfere with login flows.
Open a private/incognito window or switch to Chrome, Firefox, or Safari.
6. Social Login & SSO Issues
Social Logins:
Ensure you’re clicking the correct Google, Facebook, or LinkedIn button.
If the provider prompts for extra verification, complete it and retry.
Single Sign‑On:
Use your Heritage Web email/password on any domain from our network.
If you see “Invalid credentials,” reset your password once and retry.
7. Account Locked or Disabled
After multiple failed attempts, your account may be locked for 30 minutes.
If you believe your account was disabled in error, contact support below.
Need More Help?
If you’ve tried all the above and still can’t log in, contact our Support team via the chat widget or email [email protected]. Please include your account email and a brief description of the issue.
See also
Signing Up, Verification & Login
Single Sign‑On Across Heritage Web
Social Logins: Google, Facebook & LinkedIn