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Troubleshooting Payment Errors

Resolve common payment issues and avoid service interruptions

Brandon Austin avatar
Written by Brandon Austin
Updated over a week ago

Having trouble completing a payment? This guide covers typical errors—card declines, expired cards, failed charges—and how to fix them fast.

1. Identify the Error

  • Card Declined: Double-check your billing address, contact your bank, or use a different card.

  • Expired Card: Update expiry date or add a new card (see Adding & Removing Payment Methods).

2. Retry the Charge

  1. Go to Payment Subscriptions.

  2. Click Update on the subscription marked Failed.

  3. Choose a valid payment method—our system will retry within 24 hours.

3. Contact Support

  • If the problem persists, email [email protected] with your account email and a screenshot of the error.

See also

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