Managing Contact Information Display

Quick Answer

You control which contact details appear on your public listing. Both free and sponsored listings can show or hide phone numbers, addresses, and website URLs. The key difference: free listings require visitors to create an account to see contact details, while sponsor listings display everything openly without login requirements.

Overview

Managing your contact information visibility helps you control how potential clients reach you. You can display multiple contact methods or limit them based on your preferences and capacity. These settings affect what visitors see but don't impact your ability to receive matched leads through our referral system.

Step-by-Step Instructions

Step 1: Access Contact Settings

Log into your Heritage Web dashboard
Navigate to your listing (Profile, Organization, Event, or Job)
Click "Edit" to modify your listing
Scroll to the "Contact Information" section

Step 2: Choose What to Display

Phone Numbers

Toggle "Show phone number" on or off
Add multiple numbers if needed (office, mobile)
Decide whether each number should be visible
Numbers appear as click-to-call on mobile devices

Physical Address

Toggle "Show address" on or off
Add multiple locations if applicable
Control visibility for each location separately
Full addresses display when enabled

Website URL

Toggle "Show website" on or off
Enter your website address
Links open in new windows
URLs are tracked for analytics

Step 3: Configure Section Visibility

Beyond basic contact info, you can hide entire sections:

Education credentials
Professional associations
Languages spoken
Team members
Hours of operation
Any custom sections

Step 4: Save Your Preferences

Click "Publish Draft" to save changes
Changes require review (1-3 business days)
Current settings remain active during review
You'll receive confirmation when approved

Important Notes

Free vs. Sponsor Visibility

Feature	Free Listings	Sponsor Listings
Contact details visibility	Behind login wall	Visible without login
Visitor must create account	Yes	No
Email verification required	Yes	No
Message button	Visible to all	Visible to all
Contact detail control	Full control	Full control

Strategic advantage — Sponsor listings remove friction for potential clients
Privacy control — Both types can hide any contact method
Message button — Remains visible regardless of other settings
Lead generation — Hidden contacts don't affect matched lead delivery

FAQs

Q: If I hide my phone number, can people still contact me? A: Yes. They can use the Message button (if enabled), visit your website (if shown), or come to your address (if displayed). You choose which contact methods to offer.

Q: Why do free listings hide contact details behind a login? A: This encourages genuine inquiries and provides valuable data about who's viewing your listing. It's also a key benefit of upgrading to sponsor — removing this barrier significantly increases contact rates.

Q: Can I show different contact information on different publications? A: No. Contact information is consistent across all publications where your listing appears. However, you can hide your entire listing from specific publications if needed.

Q: Will hiding contact information affect my lead matching? A: No. Lead matching is based on your services, location, and credentials. Hidden contact details don't impact your ability to receive matched referrals.

Q: Can I display hours of operation without showing my address? A: Yes. Each element can be controlled independently. Show only what you're comfortable sharing publicly.