How Visitors Find and Contact You Through Your Listing
Quick Answer
Visitors discover your Heritage Web listing through search engines, platform searches, or direct links, then contact you using the displayed phone number, address, website, or Message button. The contact information they see depends on whether you have a free or sponsor listing.
Step-by-Step Instructions
Step 1: Visitor Discovers Your Listing
Visitors find you through:
Search engines (Google, Bing) indexing your listing
Heritage Web search across 300+ community publications
Direct navigation to your listing URL
Social media links you or others share
Step 2: Visitor Views Your Profile
Your listing displays:
Name and headline
Bio/description
Specialties and services
Languages spoken
Community affiliations
Contact information (visibility varies)
Step 3: Visitor Accesses Contact Information
For Free Listings:
Visitor sees Message button immediately
To view phone/address/website, must create account
Verifies email address
Can then see all contact details
For Sponsor Listings:
All contact information visible immediately
No account creation required
No login needed
Direct access to phone, address, website
Step 4: Visitor Chooses Contact Method
Direct Contact Options:
Phone: Click-to-call on mobile devices
Address: Visit your office location
Website: Click through to your site (tracked for analytics)
Message Button Option:
Click "Message" button (visible to everyone)
Fill out contact form:
Name (required)
Email (required)
Phone (optional)
Message (required)
Submit message
Message delivered to your My Inbox
You receive email notification
Step 5: You Receive and Respond
For Direct Contact:
Handle phone calls, visits, or website inquiries normally
No Heritage Web platform involvement
For Message Button Inquiries:
Check My Inbox for new messages
Review sender details and message
Reply through platform or contact directly
Maintain conversation history in My Inbox
Important Notes
Message button can be disabled if you're at capacity or prefer other contact methods
Contact details can be hidden individually (phone, address, or website)
Multiple locations each display separately with full contact information
Website clicks are tracked through Heritage Web redirect for analytics
FAQs
Can visitors contact me without creating an account? With sponsor listings, yes – all contact info is visible. With free listings, they can use the Message button without an account, but need one to see phone/address/website.
Do I pay anything when someone contacts me directly? No. Free leads cost nothing to either party, regardless of how they contact you.
Can I control which contact methods are shown? Yes. You can show/hide phone, address, website, or disable the Message button entirely through your listing settings.
How quickly do Message button inquiries reach me? Immediately. Messages appear in your My Inbox instantly and trigger email notifications to your configured addresses.
Can visitors see my contact info on all my assigned publications? Yes, your listing appears on all assigned publications with the same contact information (unless you hide from specific publications).
Next Steps
Review your contact information for accuracy
Configure notification emails for Message button inquiries
Consider sponsor upgrade for barrier-free contact access
Monitor My Inbox daily for new messages