Understanding Your My Inbox Dashboard
Quick Answer
My Inbox is your dedicated dashboard for managing free lead messages from visitors who use the Message button on your listing. It's completely separate from paid referrals (Leads Dashboard) and pro bono cases (Pro Bono Dashboard), serving exclusively as your free lead communication center.
Overview
My Inbox provides a simple, centralized location to view and respond to all Message button inquiries. Understanding its features and limitations helps you manage free leads effectively while maintaining clear separation from Heritage Web's other lead programs.
Navigating to My Inbox
Step 1: Access Your Dashboard
Log into your Heritage Web account at dashboard.heritageweb.com
Step 2: Find My Inbox
Look for "My Inbox" in the main navigation menu
Step 3: View Your Messages
The inbox displays all Message button inquiries in chronological order
My Inbox Features
Message Display
Each message shows:
Sender name and contact information
Sender email (always visible)
Phone number (if provided)
Message content (full text)
Timestamp (when received)
Listing indicator (which listing received the message)
Available Actions
View full message details
Reply through the platform
Access sender's contact information
Track conversation history
Current Limitations
My Inbox does not currently support:
Message search or filtering
Spam marking or blocking
Auto-responses or templates
Bulk actions or management
Read receipts or status indicators
Categories or labels
File attachments
Important Distinctions
What Appears in My Inbox
✅ Message button inquiries from your listings ✅ Follow-up messages from ongoing conversations ✅ Responses from visitors you've messaged
What Never Appears in My Inbox
❌ Paid referral leads (those go to Leads Dashboard) ❌ Pro bono cases (those go to Pro Bono Dashboard) ❌ System notifications or alerts ❌ Team member communications ❌ Direct phone calls or emails
Team Member Access
If you have team members, they can access My Inbox based on their role:
Role | View Messages | Reply to Messages |
View-Only | Yes | No |
Content Manager | Yes | Yes |
Admin | Yes | Yes |
Team members access My Inbox by switching to your account via the dropdown menu.
Important Notes
Messages remain in My Inbox indefinitely (no automatic deletion)
Each new message triggers email notifications to your configured addresses
Replies create new messages rather than threaded conversations
The platform doesn't mask email addresses – direct communication uses real emails
My Inbox is the ONLY place to see Message button inquiries
FAQs
Can I delete messages from My Inbox? No, messages cannot be deleted. They remain as a permanent record of communications.
Why don't I see my paid referrals in My Inbox? My Inbox is exclusively for free leads. Paid referrals appear in the separate Leads Dashboard, which requires purchase for full contact details.
Can I export My Inbox messages? Currently, there's no export function. You must manually copy information if needed for external records.
Do messages expire or get archived? No, all messages remain visible indefinitely in chronological order.
Can I set up automatic responses? No, auto-responses aren't available. Each message requires manual response.
Next Steps
Check My Inbox daily for new inquiries
Set up email notifications to alert you of new messages
Respond promptly to maintain high conversion rates
Consider keeping external records of important conversations