Managing Sponsor Subscriptions

Quick Answer

Manage all your sponsor subscriptions from Dashboard > Account > Payments > Active Subscriptions. You can view billing details, download invoices, update payment methods, and downgrade to free. Each sponsor listing is billed separately with individual control.

Overview

Your sponsor subscriptions are managed individually, giving you flexibility to maintain different billing cycles, payment methods, and control which listings remain sponsored. All subscriptions include a 7-day grace period for failed payments, ensuring uninterrupted service during payment issues.

Step-by-Step Instructions

Viewing Your Active Subscriptions

Step 1: Navigate to Subscriptions

Log into your Heritage Web dashboard
Click "Account" in the main navigation
Select "Payments" from the dropdown
Click on "Active Subscriptions" tab

Step 2: Review Subscription Details

You'll see for each sponsor listing:

Listing name and type
Monthly or annual billing
Price ($25/month or $240/year)
Next payment date
Payment method (last 4 digits)
Status (Active, Grace Period, etc.)

Updating Payment Methods

Step 1: Access Payment Settings

Go to Account > Payments
Find "Payment Methods" section
View all saved cards

Step 2: Add or Update Card

Click "Add Payment Method"
Enter new card details
Set as default if desired
Existing subscriptions continue with original card unless changed

Step 3: Change Subscription Payment Method

Find the subscription in Active Subscriptions
Click "Update Payment Method"
Select from saved cards
Confirm the change

Downloading Invoices

Step 1: Access Payment History

Navigate to Account > Payments
Click "Payment History" tab
See all transactions (mixed types)

Step 2: Download Individual Invoices

Find the sponsor charge you need
Click "Download Invoice" (PDF icon)
Invoice downloads immediately
Contains all tax documentation details

Downgrading to Free

Step 1: Locate the Subscription

Go to Active Subscriptions
Find the listing to downgrade
Click "Downgrade" button

Step 2: Confirm Downgrade

Read the warning about losing benefits
Understand the grace period
Click "Confirm Downgrade"
Benefits continue until billing cycle ends

Step 3: After Downgrade

What happens:

Benefits continue until cycle end date
No refund for unused time
After cycle ends:
- Login wall returns
- Lose 24-hour lead priority
- Pro bono returns to 3/month
- Team slots reduce (7-day grace)

Important Notes

Individual control — each listing subscription managed separately
No bulk management — must handle each subscription individually
Benefits until cycle end — downgrade doesn't immediately remove benefits
Re-upgrade anytime — can sponsor again immediately after downgrading
Different billing cycles allowed — mix monthly and annual subscriptions

Managing Failed Payments

7-Day Grace Period

When a payment fails:

Status shows "Expired - 7 Day Grace Period"
ALL benefits continue working
Multiple email warnings sent
Time to update payment method

Recovering from Failed Payment

Update payment method within 7 days
System automatically retries charging
Subscription continues seamlessly
No re-approval needed

After Grace Period Expires

If not resolved within 7 days:

Automatic downgrade to free
Login wall returns immediately
Must manually re-upgrade
May lose team members (with selection period)

FAQs

Q: Can I pause a sponsor subscription instead of canceling? A: No. Subscriptions can only be active or canceled. Consider downgrading if you need a temporary break, then re-upgrade when ready.

Q: Will I get a refund if I downgrade mid-cycle? A: No. When you downgrade, benefits continue until the current billing cycle ends, but no refund is provided for unused time.

Q: Can I change from monthly to annual billing? A: Not directly. You need to downgrade the monthly subscription and create a new annual subscription. Contact support for assistance to minimize disruption.

Q: What if I have multiple sponsor listings and only want to downgrade one? A: You can downgrade individual listings. However, remember that most account-wide benefits remain as long as you have at least one sponsor listing.

Q: Can I set up automatic downgrade after a certain period? A: No. All downgrades must be manual. Set a calendar reminder if you want to reassess your subscription.