Hours of Operation

Quick Answer

Set your business hours in the Business Locations section to show clients when you're available. Configure hours for each day of the week, mark days as closed, or indicate 24-hour availability. Each location can have different hours.

Overview

Hours of Operation tell potential clients when your business is open. This information displays on your Organization listing and helps clients know when to call, visit, or expect a response. If you have multiple locations, each can have its own schedule.

Step-by-Step Instructions

Step 1: Access Business Locations

Go to your Organization listing edit page
Scroll to the Business Locations section
Find the location you want to set hours for

Step 2: Open Hours Settings

Click on the location to expand it
Find the Hours of Operation section
Click to edit hours

Step 3: Set Hours for Each Day

For each day of the week:

Select Open or Closed
If open, enter Opening Time
Enter Closing Time
Repeat for all seven days

Step 4: Handle Special Schedules

24 Hours: Set opening time to 12:00 AM, closing to 11:59 PM
Split Hours: Some systems support breaks (e.g., closed for lunch)
Closed Days: Mark as "Closed"

Step 5: Save Your Changes

Review hours for accuracy
Click Publish Draft to save
Hours display after approval

Hours Configuration Options

Setting	How to Configure
Standard hours	Set open/close times for each day
Closed days	Mark specific days as "Closed"
Weekends off	Set Sat/Sun as "Closed"
24/7 operation	Set all days 12:00 AM - 11:59 PM
Extended hours	Set actual open/close times

Example Schedules

Standard Business Hours

Day	Hours
Monday	9:00 AM - 5:00 PM
Tuesday	9:00 AM - 5:00 PM
Wednesday	9:00 AM - 5:00 PM
Thursday	9:00 AM - 5:00 PM
Friday	9:00 AM - 5:00 PM
Saturday	Closed
Sunday	Closed

Retail/Extended Hours

Day	Hours
Monday	10:00 AM - 9:00 PM
Tuesday	10:00 AM - 9:00 PM
Wednesday	10:00 AM - 9:00 PM
Thursday	10:00 AM - 9:00 PM
Friday	10:00 AM - 10:00 PM
Saturday	10:00 AM - 10:00 PM
Sunday	12:00 PM - 6:00 PM

Medical Practice

Day	Hours
Monday	8:00 AM - 6:00 PM
Tuesday	8:00 AM - 6:00 PM
Wednesday	8:00 AM - 12:00 PM
Thursday	8:00 AM - 6:00 PM
Friday	8:00 AM - 5:00 PM
Saturday	9:00 AM - 1:00 PM
Sunday	Closed

Different Hours for Different Locations

If you have multiple locations, set hours independently for each:

Location	Schedule
Main Office	Mon-Fri 9-5
Urgent Care	Daily 8am-10pm
Satellite Clinic	Mon/Wed/Fri only

To Set Hours Per Location:

Go to Business Locations
Click on the specific location
Edit that location's hours
Repeat for other locations
Save all changes

Best Practices

Do:

Keep hours accurate and up-to-date
Update hours for holiday schedules
Set clear expectations for response times
Include all days, even if closed

Don't:

Leave hours blank if you have set hours
Forget to update when hours change
Set hours you don't actually keep
Confuse clients with inconsistent information

Hours and Client Expectations

Your listed hours set expectations:

Listed Hours	Client Expectation
Mon-Fri 9-5	Calls answered during business hours
24/7	Available anytime
By Appointment	Contact to schedule
Not listed	Uncertainty about availability

Special Situations

By Appointment Only

If you operate by appointment rather than set hours:

You may leave hours empty
Mention "By Appointment" in your Overview
Use Calendly integration for scheduling

Seasonal Hours

If hours vary by season:

Update hours when they change
Mention seasonal variations in your Overview

Holiday Hours

Heritage Web doesn't have a separate holiday hours feature. Options:

Update regular hours temporarily
Note holiday hours in your Overview
Return to normal hours after holidays

Important Notes

Hours are optional but recommended
Each location can have different hours
Hours display publicly on your listing
Keep hours current to avoid client frustration
Hours don't affect lead matching

FAQs

Are hours of operation required? No, but they're recommended. Clients appreciate knowing when you're available.

Can I set different hours for different locations? Yes. Each location has its own hours settings.

What if my hours vary week to week? Set your most common hours. Mention variations in your Overview or update as needed.

Do hours affect when I receive leads? No. You receive leads regardless of hours. Hours inform clients, not the matching system.

How do I indicate "By Appointment Only"? Leave hours empty or set minimal hours, and note "By Appointment Only" in your Overview section.

Can I set lunch breaks or split hours? Depending on the system, you may need to note breaks in your Overview. Check if split-shift hours are supported.