Quick Answer
Click “Claim Listing” on your organization’s Heritage Web page. Please fill out the short verification form with your role, organization email address, and a brief message. Our team will review your request within 3–5 business days. Once approved, the listing will be transferred to your Heritage Web account.
Overview
Heritage Web maintains directories of cultural organizations, professional associations, community groups, events, and job listings. These listings are created by our team using public information, but can be claimed by authorized representatives of the organizations.
Claiming a listing transfers management rights to the organization's rep, allowing them to update details and control their presence on Heritage Web directly. The claim process ensures only legitimate reps gain access:
Rep submits an online claim form
Heritage Web verifies the rep's identity and affiliation
Approved claims transfer listing ownership to the rep's account
Key notes about claiming:
Heritage Web only publishes organization listings.
Individual profiles can only be created by the individuals themselves.
Claiming an org listing doesn't create a personal profile.
All claims are manually reviewed to prevent unauthorized access.
Step-by-Step Instructions
Step 1: Locate Your Organization’s Listing
Browse or search for your organization on the Heritage Web network.
Open the listing page you want to claim.
Step 2: Click Claim Listing
On the listing page, click the “Claim Listing” button.
A claim form will appear with the organization name and listing URL prefilled.
Step 3: Complete the Claim Form
Provide the following required details:
Name (First and Last)
Role with the organization (Owner, Executive Director, Staff, Volunteer Coordinator, Authorized Rep, etc.)
Message (Explain your connection and why you’re claiming the listing)
Email (use your organization or business email)
Phone (optional, in case we need to contact you)
Confirmation checkbox (required: “I confirm I am authorized to claim this listing”)
Step 4: Submit Your Request
Click Submit. You’ll see a confirmation page and receive an acknowledgment email summarizing your request.
Step 5: Await Review
Our team verifies each claim.
Review typically takes 3–5 business days.
You may be asked to provide additional proof of affiliation (e.g., org email confirmation, letterhead, LinkedIn profile).
Step 6: Approval & Transfer
If approved, you’ll receive an email notification.
The listing will be transferred to your Heritage Web account, which is tied to your submission email.
If you don’t have an account yet, you’ll be prompted to create one.
Important Notes
Manual Review: All claims are checked by staff to prevent unauthorized access.
Account Requirement: You must have a Heritage Web account using the same email you submitted.
Profile Not Required: You don’t have to publish a personal profile to manage your organization listing.
Additional Proof May Be Requested: In cases where the email domain doesn’t match the organization, further documentation may be needed.
FAQs
Do I need a Heritage Web account before claiming?
Not necessarily. You can submit a claim first, but you’ll need an account with the same email to receive the listing transfer.
How long does approval take?
Usually 3–5 business days. You’ll receive an email update once your review is complete.
What if I submitted with a personal email?
We strongly recommend using a professional or organizational email address. If you only have a personal email, we may request additional verification.
Can multiple people manage a listing?
Yes. Once the primary claim is approved, additional managers can be added by request.
What if the listing is already claimed?
We’ll notify you if someone else already manages the listing and guide you through the transfer process if appropriate.
Next Steps
Search for your organization on the Heritage Web network
Click Claim Listing and complete the form
Check your email for claim status updates
Create a Heritage Web account if you don’t already have one