Updating Expired Licenses

Quick Answer

If your professional license expires, your listing remains published but is marked as having an expired license and excluded from lead matching. Update your license information to restore full functionality — your listing stays live during the update process.

Overview

Heritage Web conducts annual reviews of professional licenses to maintain directory quality. When a license expires, we don't remove your listing but mark it appropriately and pause lead matching until you update your credentials. This ensures transparency while giving you time to renew.

Step-by-Step Instructions

Step 1: Check Your License Status

Log into your Heritage Web dashboard
Navigate to your Profile or Organization listing
Look for any license expiration warnings
Check the "Licenses" or "Credentials" section

Step 2: Update License Information

Click "Edit" on your listing
Scroll to the "Professional Licenses" section
Find the expired license entry
Update with your new license number and expiration date

Step 3: Upload Documentation (If Required)

Prepare a digital copy of your renewed license
Click "Upload" or "Attach Document"
Select your license file
Ensure the image is clear and readable

Step 4: Submit for Verification

Click "Publish Draft" or "Save Changes"
Your listing enters review (pending version created)
Current version remains live during review
Review takes 1 business day (sponsors) or 2-3 days (free)

Step 5: After Approval

You receive confirmation email
Expired license marking is removed
Lead matching resumes automatically
Your listing returns to full functionality

Important Notes

Listing stays published — expired licenses don't cause removal
Publicly marked — visitors see the expired license notation
Lead matching pauses — you won't receive new matched leads until updated
No retroactive matching — leads from the expired period aren't recovered
Annual reviews — licenses are checked yearly, not just at expiration

FAQs

Q: Will my listing be removed if my license expires? A: No. Your listing remains published but is marked as having an expired license. You're excluded from receiving new matched leads until you update your credentials.

Q: How quickly will lead matching resume after I update? A: Lead matching resumes as soon as your updated license is approved (1 business day for sponsors, 2-3 for free listings).

Q: What if my license is suspended rather than expired? A: Suspended licenses may result in immediate listing removal. Contact [email protected] immediately if your license is suspended.

Q: Can I remove the expired license instead of updating it? A: Yes, but this may affect your ability to receive certain types of leads that require that specific license. Consider the impact before removing.

Q: Do I need to update licenses that are still valid? A: No. Only update licenses that have expired or will expire soon. We'll notify you before annual reviews.