How to Request Your Affiliate Payout
Learn how to request your affiliate commission payments through the Heritage Web Affiliate Portal.
Quick Answer
To request a payout, log into affiliate.heritageweb.com, navigate to Payments → Request Payout, verify your available balance meets the minimum threshold ($50 for PayPal/ACH, $500 for wire), and click "Request Payout." Payments are processed on the 1st of each month and typically arrive within 3-5 business days. Remember, payouts are NOT automatic—you must manually request each payment.
Before You Request
Check Your Eligibility
Minimum Requirements
2 Successful Referrals: Lifetime requirement (one-time achievement)
Minimum Balance:
PayPal: $50 available
ACH: $50 available
Wire Transfer: $500 available
60-Day Clear: Commissions must be past review period
Valid Payment Method: Configured in portal
Understanding Your Balance
Three Balance Types:
Pending: Under 60-day review (cannot withdraw)
Available: Cleared and ready for payout
Total: Pending + Available combined
Where to Check:
Log into affiliate.heritageweb.com
Dashboard shows balance summary
Or go to Payments → Balance Details
Step-by-Step Payout Request
Step 1: Log Into Affiliate Portal
Visit affiliate.heritageweb.com
Use your Affiliate Portal credentials (not Heritage Web login)
If forgotten, use "Forgot Password" link
Step 2: Navigate to Payments
Click "Payments" in main menu
Select "Request Payout" from dropdown
Or use quick link on dashboard if available
Step 3: Review Payout Details
Information Displayed:
Available balance amount
Selected payment method
Processing fee (if wire transfer)
Net amount you'll receive
Next payment date (1st of month)
Step 4: Verify Payment Method
Confirm correct payment method shown
Check email/account details are current
Update if necessary before requesting
Changes apply to future payouts only
Step 5: Meet Minimum Threshold
If Below Minimum:
Cannot proceed with request
Options displayed:
Continue earning to reach minimum
Switch to lower threshold method
Wait for more commissions
If Above Minimum:
Green checkmark appears
"Request Payout" button active
Can proceed with request
Step 6: Submit Request
Click "Request Payout" button
Confirm amount in pop-up
Click "Confirm Request"
See success message
Receive confirmation email
Step 7: Confirmation
Immediate Confirmation Shows:
Request ID number
Amount requested
Expected payment date
Payment method
Status: "Pending Processing"
Email Confirmation Contains:
Same details as above
Processing timeline
What to expect next
Support contact info
After Your Request
Processing Timeline
Request Cutoff
Submit Before: Last day of month
Processed On: 1st of next month
Example: Request May 28 → Paid June 1
Payment Delivery
Method | Processing Time | When You'll Receive |
PayPal | Instant-24 hours | June 1-2 |
ACH | 3-5 business days | June 4-6 |
Wire | 3-7 business days | June 4-8 |
Tracking Your Request
In Portal
Go to Payments → Payout History
See all requests with status:
Pending Processing
Processing
Completed
Failed (rare)
Status Updates
Pending Processing: Awaiting monthly batch
Processing: Payment being sent (on 1st)
Completed: Payment sent successfully
Failed: Issue requiring attention
Payment Notifications
When Payment Sent
Email Includes:
Payment confirmation
Transaction ID
Amount sent
Payment method used
Expected arrival time
When Payment Received
PayPal: Sends separate receipt ACH: Check bank account Wire: Bank notification
Common Issues & Solutions
Request Button Disabled
Possible Causes:
Below minimum threshold
No available balance (all pending)
Payment method not configured
Haven't reached 2 referrals yet
Solutions:
Wait for pending to clear (60 days)
Configure payment method first
Earn more to reach minimum
Check lifetime referral count
Request Not Processing
If Status Stuck on "Pending":
Verify current date (before 1st?)
Check for system notifications
Contact support if overdue
Confirm no account issues
Payment Not Received
Troubleshooting Steps:
Check Timeline: Has enough time passed?
Verify Details: Payment method correct?
Check Email: Any failure notifications?
Bank/PayPal: Check correct account
Contact Support: If beyond expected timeline
Request Failed
Common Reasons:
Invalid payment details
Account verification issues
Insufficient available balance
Technical problems
Resolution:
Check notification email for details
Update payment information
Resubmit request
Contact [email protected]
Multiple Requests
Can You Have Multiple Pending?
No: One request at a time
Wait Until: Current request completes
Then: Submit next request
Monthly Cycle: Most request monthly
Partial Payouts
Not Available: Must request full available balance
Cannot: Select specific amount
Cannot: Leave some available
All or Nothing: Full balance only
Frequency Recommendations
Monthly: If consistently above minimum
Quarterly: For smaller earners
Don't Wait: Too long (365-day expiration)
Regular Schedule: Set calendar reminder
Special Situations
First Payout
Additional Requirements:
May need identity verification
Tax information (US affiliates)
Extra processing time possible
Watch for additional emails
Large Payouts ($5,000+)
May Require:
Additional verification
Manual review
Extended processing
Direct communication
International Payouts
Considerations:
Wire transfer usually required
Higher minimum ($500)
Longer processing time
Currency conversion handled by bank
Additional fees possible
Year-End Payouts
December Requests:
Process January 1
Tax year considerations
May want to delay/accelerate
Consult tax advisor
Best Practices
Payout Schedule
Recommended Approach:
Set monthly reminder for 25th
Check available balance
Request if above minimum
Don't accumulate unnecessarily
Track in spreadsheet
Record Keeping
Document Everything:
Screenshot confirmations
Save email receipts
Download payout history
Track for taxes
Note request dates
Avoiding Problems
Keep payment method current
Request before expiration warnings
Don't wait for large accumulation
Respond to any portal messages
Monitor email regularly
FAQs
Can I cancel a payout request? Only before the 1st of the month processing. Contact support immediately if needed.
Why can't I request a specific amount? The system pays out your full available balance to simplify processing and reduce errors.
What if the 1st falls on a weekend? Payments still process on the 1st, but bank processing may add 1-2 days for arrival.
Can someone else request payout for me? No. Only the account owner can request payouts for security reasons.
How many times can I request per month? Once. After processing on the 1st, you can request again for the next month's batch.
What if I miss the month-end deadline? Your request will process on the 1st of the following month (additional 30-day wait).
Next Steps
Log into your Affiliate Portal now
Check your available balance
Verify payment method is configured
Request payout if eligible
Set monthly reminder for future
Related Articles
Payment Schedule & Minimum Threshold
Payment Methods: PayPal, ACH, and Wire Transfer Options
Understanding Commission Expiration and Claiming Your Earnings