Troubleshooting: Approved Listing But No Leads
Quick Answer
If your listing is approved but you're not receiving leads, the most common causes are: restrictive specialty selections, limited service radius, expired/invalid licenses, or simply low demand in your area. The six-filter matching system must align perfectly for leads to appear in your dashboard.
Step-by-Step Diagnostic Process
Step 1: Verify Your Listing Status
Check Dashboard > Your Listing Type:
Status must show "Approved" (not Pending or Rejected)
If showing "Expired License," you won't receive new matches
Multiple listings? At least one must be approved
Remember: No retroactive matching for pre-approval periods
Step 2: Review Your Specialties/Industries
Common Issues:
Too few specialties selected (limiting matches)
Too narrow/specific specialties
Mismatch between specialties and market demand
Missing obvious related specialties
Fix:
Add up to 10 relevant specialties per listing
Include broader categories alongside specific ones
Research what clients actually search for
Note: Changes require re-approval (1-3 days)
Step 3: Check Your Service Radius
Default Setting: 75 miles from each office location
Why You Might Not Get Leads:
Radius too small for your market
Located far from population centers
Competition concentrated in city centers
Missing opportunities just outside radius
How to Adjust:
Email [email protected]
Request specific radius or "No Limit"
Can set different radius per specialty
Changes apply to future matches only
Step 4: Verify License Status
Check Your License:
Must be active and valid
Must match states you want to serve
Must be properly entered in listing
Annual reviews may flag expired licenses
Special Considerations:
Some practices are national (Immigration, Bankruptcy)
Others require state-specific licenses
Expired licenses exclude you from matching
Invalid licenses must be corrected
Step 5: Assess Language Settings
Language Matching:
Leads may require specific languages
You OR your colleagues/staff can fulfill requirement
Not listing languages limits opportunities
Include all team members' language capabilities
To Improve:
Add all languages spoken by anyone in your office
Include proficiency levels
Don't forget receptionist/paralegal languages
More languages = more potential matches
Common Scenarios and Solutions
"I'm in a Small Town"
Challenge: Lower population = fewer leads
Solutions:
Increase radius to cover nearby cities
Add virtual service capabilities
Broaden specialty offerings
Consider statewide coverage where allowed
"I Just Got Approved Yesterday"
Reality Check:
Lead volume varies by market
Some professionals wait days or weeks
No retroactive matching for past leads
Patient monitoring required
What to Do:
Enable email notifications
Check dashboard regularly
Consider sponsor upgrade for priority
Optimize listing while waiting
"My Competitor Gets All the Leads"
Possible Reasons:
They're a sponsor (24-hour priority)
Better specialty alignment
Larger service radius
More complete listing profile
Competitive Strategies:
Upgrade to sponsor status
Expand specialties and radius
Add team languages
Improve listing completeness
"I Had Leads Before But Stopped Getting Them"
Check For:
Recent license expiration
Listing edit pending approval
Changed market conditions
Increased competition
Seasonal fluctuations
Investigation Steps:
Verify license is current
Check for pending changes
Review recent market activity
Consider radius adjustment
Analyze competitor presence
Technical Issues to Check
Notification Problems
Email Notifications:
Check spam/junk folders
Verify correct email in listing
Ensure notifications enabled
Add backup email addresses
Dashboard Display:
Clear browser cache
Try different browser
Check all tabs (New, Hidden)
Verify correct account context
Publication Assignments
Your Listing Should Appear On:
HeritageWeb.com (minimum)
Community-specific sites
Professional directories
Language-based publications
To Check/Request:
Email support for publication list
Request additional relevant publications
Ensure Community Affiliation field is complete
Note: Hiding from publications doesn't affect matching
Market Reality Factors
Lead Volume Varies By:
Geographic Location:
Urban areas: Higher volume
Rural areas: Sporadic leads
Suburban: Moderate flow
Professional Category:
Legal: High demand
Medical: Steady flow
Specialized: Variable
Niche: Infrequent
Season/Time:
Tax season for accountants
Home buying season for real estate
Year-end for financial planning
Crisis periods for mental health
Setting Realistic Expectations
Typical Wait Times for First Lead:
High-demand urban: 1-3 days
Moderate markets: 3-7 days
Specialized fields: 1-2 weeks
Rural/niche: 2-4 weeks
Action Plan to Increase Matches
Immediate Actions (Same Day)
Verify Listing Status
Confirm "Approved" status
Check license validity
Email Support
Request radius increase
Ask about publication assignments
Enable Notifications
Add email addresses
Check spam filters
Short-Term Actions (This Week)
Optimize Listing
Add more specialties (requires re-approval)
Include all languages
Complete all optional fields
Consider Sponsor Upgrade
24-hour priority on all leads
Unlimited pro bono access
Better ROI potential
Add Team Members
Include their languages
Broaden capability claims
Long-Term Strategy (This Month)
Market Analysis
Research local demand
Identify underserved areas
Study successful competitors
Geographic Expansion
Add office locations
Extend service areas
Consider virtual services
Listing Diversification
Create Organization listing if applicable
Add relevant Event listings
Maximize publication exposure
When to Contact Support
Contact [email protected] if:
Listing shows approved but dashboard completely empty after 1 week
You suspect technical issues
Need radius adjustment
Want publication list review
License verification problems
Payment or billing issues
Information to Provide:
Account email
Listing type and name
How long approved
Current radius setting
Specialties selected
Geographic location
FAQs
Q: My listing was approved 2 days ago but no leads yet. Is something wrong? A: Not necessarily. Lead flow varies by market and specialty. Give it at least a week before troubleshooting, but verify your settings now.
Q: Can I see what leads I'm NOT matching? A: No. You only see leads that match your criteria. Unmatched leads never appear in your dashboard.
Q: Will expanding my radius guarantee more leads? A: It increases chances but doesn't guarantee leads. You still need to match all six filters including license, specialty, and language.
Q: Should I create multiple listings to get more leads? A: Multiple listings can help if they serve different markets (Profile + Organization), but duplicate listings won't increase matches.
Q: Do sponsors really get that many more leads? A: Sponsors see the same leads but 24 hours earlier. In competitive markets, this often means getting leads that free accounts never see available.
Next Steps
Complete the diagnostic process above
Make necessary adjustments to your listing
Contact support for radius changes
Consider sponsor upgrade for priority access
Monitor dashboard regularly for new opportunities
Be patient - lead flow varies by market