The cost of each lead is charged to the credit card on the professional's account at the time of purchase and a separate invoice is generated for each purchase.
Professional's can dispute a lead within five (5) days of purchasing the lead. Refund requests need to be submitted via an email reply to the invoice email or open a ticket through our help desk.
Our policy regarding lead refund request is that we (you and Heritage Web) need to reach a mutual agreement on each request. It’s on a case by case basis and operates more on ethics than hard rules. Lead refunds are issued in the form of credit for future lead purchases.
Long Term Contract
Professionals are not required to sign up for a long term contract with us.
Professionals are not required to spend a minimum amount each month.