On the 1st of each month pay-per-lead (PPL) customers receive an invoice via email for the leads they purchased the month before. Customer’s credit card on file is then charged for the balance of the invoice on the 7th of the month.
Pay Per Lead Refund Policy
PPL customers can dispute a lead anytime from the date they purchase the lead until end of day on the 5th of the following months. Refund requests need to be submitted via an email reply to the invoice email.
Our policy regarding lead refund request is that we (you and Heritage Web) need to reach a mutual agreement on each request. It’s on a case by case basis and operates more on ethics than hard rules.
Leads refunded before the monthly invoice is generated will be credited to the customer’s account and not billed to the credit card at all. If a lead is disputed after the invoice is generated refunds would be in the form of credit for future lead purchases.
Long Term Contract
Our pay per lead customers are not required to sign up for a long term contract.
Our pay per lead customers are not required to spend a minimum amount each month.