Setting Up Email Notifications for Message Button Inquiries
Quick Answer
Email notifications for Message button inquiries are configured directly in your listing settings. You'll receive instant email alerts whenever someone messages you, and you can add as many email addresses as you need on both free and sponsor listings.
Step-by-Step Instructions
Step 1: Navigate to Your Listing Settings
Log into your Heritage Web dashboard
Go to your listings section
Click "Edit" on the listing you want to configure
Scroll to the "Notification Settings" section
Step 2: Configure Your Primary Email
Your primary email is automatically set from your account settings:
This email always receives notifications
Cannot be removed (only disabled)
Must be verified to function
Same email used for account login
Important: Disabling the primary email removes the Message button entirely from your public listing.
Step 3: Add Additional Email Addresses
Free and sponsor listings work the same way:
Click "+ Add Email Recipient" in the Email Recipients section
Enter the additional email address
Enter the verification code sent to that address
Repeat for each address you want notified (there is no limit)
Step 4: Verify Email Functionality
Test your setup:
Ask a colleague to send a test message
Check all configured emails received the notification
Verify notification arrives within 1-2 minutes
Check spam folders if not received
Step 5: Configure Email Client Settings
Ensure notifications aren't missed:
Add to contacts: [email protected]
Create filter: Mark Heritage Web emails as important
Mobile alerts: Enable push notifications for these emails
Folder rules: Auto-sort into "Leads" folder if desired
Email Notification Contents
Each notification includes:
Subject line: "New message from [Sender Name]"
Sender details: Name and email address
Message preview: First 200 characters
Listing identifier: Which listing received the message
Action link: Direct link to view in My Inbox
Timestamp: When message was sent
Important Notes
Notifications are sent instantly (no delay)
Each message triggers separate emails to all addresses
Cannot customize email template or format
Reply-to address is the sender's actual email
No digest or summary options available
FAQs
What happens if I disable my primary email? The Message button disappears from your listing entirely. Visitors cannot message you through the platform, though they can still see other contact methods.
Can I use the same additional email for multiple listings? Yes, you can use the same email addresses across all your listings. Each listing's notifications are configured independently.
Will notification emails go to spam? Possibly initially. Add [email protected] to your contacts and mark first emails as "not spam" to train your email filter.
Can I set different notification emails for different types of inquiries? No, all Message button inquiries go to the same configured email addresses. There's no filtering by inquiry type.
Do notification emails work immediately after setup? Yes, changes take effect immediately. As soon as you save, new messages will go to all configured addresses.
Next Steps
Verify your primary email is correct in account settings
Add backup email addresses for redundancy
Test the notification system with a colleague
Configure your email client for optimal delivery
Set up mobile alerts for instant awareness