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Handling Cancellations & Chargebacks

Manage reversed transactions and preserve your revenue

Brandon Austin avatar
Written by Brandon Austin
Updated over 2 weeks ago

If a referred customer cancels or disputes a payment, your commission is adjusted. Here’s how to monitor and address these reversals.

  1. Check for Negative Entries

    • In Commissions, look for negative revenue adjustments.

  2. View Cancellation Details

    • Click the entry to see the reason (e.g., refund, chargeback).

  3. Dispute If Needed

  4. Impact on Earnings

    • Your share is reduced accordingly; track final net earnings in Payouts.

Tip: Encourage customers to maintain their subscriptions to avoid reversals.

Visual: Sample commission report with a negative adjustment entry.

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